Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Travobear mobile application and related services (collectively, the "Service") operated by Xense Limited ("Xense", "we", "our", or "us"), a company incorporated in Hong Kong SAR. By using the Service, you agree to be bound by these Terms.

1. Eligibility & accounts

You must be at least 13 years old (or the minimum digital-consent age in your jurisdiction, whichever is higher) to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Your content

You retain all rights in the content you submit to the Service (itineraries, photos, journals, notes, etc.). By submitting content, you grant Xense a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content solely to operate and improve the Service. You represent that you have the rights necessary to grant this licence.

3. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or abusive purposes;
• Upload content that infringes intellectual property, privacy, or other rights;
• Attempt to reverse engineer, probe, or disrupt the Service or its infrastructure;
• Use automated means to scrape, harvest, or extract data without permission;
• Impersonate any person or misrepresent your affiliation.

4. Objectionable content & moderation

We have zero tolerance for objectionable content or abusive behaviour on the Service. You must not post, share, or transmit content that is unlawful, defamatory, harassing, hateful, sexually explicit, violent, or that exploits or endangers minors.

Every journey, journal, and message that another person can see carries a Report action, and you can block any account from their profile. We review reports and aim to act on them within 24 hours — removing the content, and suspending or terminating the accounts responsible. Reports can also be sent to hello@travobear.com.

5. AI-generated content

Itineraries, recommendations, and other suggestions generated by AI models are provided for inspiration and convenience only. They may be inaccurate, incomplete, or out of date. You are solely responsible for verifying information (e.g. visa rules, opening hours, safety advisories) before relying on it.

6. Subscriptions & payments

Travobear offers optional paid subscription plans that unlock higher usage limits and additional features. Free features remain available without payment.

• Billing. Subscriptions are sold as auto-renewable in-app purchases and are billed through the app store you purchased from (Apple App Store or Google Play), using the payment method on file with that store. Xense does not receive or store your card details.
• Auto-renewal. Your subscription renews automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the period ends. The renewal charge is taken within 24 hours before the new period begins.
• Cancelling. You can cancel at any time in your device account settings (iOS: Settings → your name → Subscriptions; Android: Google Play → Subscriptions). Cancelling stops future renewals; you keep access until the end of the period already paid for.
• Refunds. Purchases are processed by the app store, so refunds are handled under that store's policy and must be requested from them directly (Apple: reportaproblem.apple.com). Except where required by law, subscription fees are otherwise non-refundable, and we do not provide partial refunds for unused periods.
• Free trials & credits. Where offered, any unused portion of a free trial is forfeited when you purchase a subscription. Promotional credits have no cash value and cannot be exchanged or transferred.
• Fair use. Plans include daily limits on AI-assisted features. We may apply reasonable rate limits to protect the Service and will tell you in the app when a limit applies.
• Price changes. We may change subscription prices. Changes take effect at your next renewal, and we will notify you in advance as required by the app store so you can cancel first.

7. Bookings & third-party services

Travobear may link to or surface third-party services (e.g. booking platforms, mapping services). We are not a party to any agreement you enter with those services, and we are not responsible for their availability, content, or conduct.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by Xense or its licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms, no rights are granted to you.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Xense and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid to us in the twelve months before the claim, or (b) HKD 500. Nothing in these Terms excludes liability that cannot be excluded under the law that applies to you.

11. Termination & deleting your account

You can delete your account at any time from within the app (Profile → Settings → Edit profile → Delete account), which removes your account and associated content as described in our Privacy Policy. You may also stop using the Service at any time.

We may suspend or terminate your access to the Service at any time, with or without notice, including for violation of these Terms. Sections that by their nature should survive termination will survive.

12. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

13. App Store terms

The following applies when you obtain the Travobear app from the Apple App Store:

• These Terms are between you and Xense only, not with Apple Inc. ("Apple"). Xense, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is a non-transferable licence to use it on any Apple-branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to furnish any maintenance or support for the app. Support requests should go to hello@travobear.com.
• In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Xense, not Apple, is responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, and third-party claims that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

14. Governing law & disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules. The courts of Hong Kong have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service. If you use the Service as a consumer, this does not deprive you of the protection of mandatory consumer-law rules of the country where you live.

15. Contact

Xense Limited (Hong Kong) · hello@travobear.com